Privacy Policy

Effective Date: July 31, 2026

United Rehabilitation & Chiropractor Clinic / UnitedRCC ("we," "us," or "our") operates the website unitedrcc.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site or use our contact and newsletter forms.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

a) Information You Provide Directly

When you submit a contact form, appointment request, or newsletter sign-up, we may collect:

• Name
• Email address
• Phone number
• Mailing address (if provided)
• Message content (e.g., reason for visit, questions, symptoms you describe)

Important note on health information: If you describe symptoms, conditions, or other health-related details in a contact or appointment form, please understand that standard web contact forms are not a secure, encrypted method for transmitting protected health information (PHI). We recommend limiting the health details you share through the website form and discussing specifics with our staff by phone or in person. Information you share directly with us as part of receiving chiropractic care (in-office, by phone, or through a secure patient portal, if offered) is handled under our HIPAA Notice of Privacy Practices, which is a separate document available at our office and, if applicable, linked on this Site.

b) Information Collected Automatically

When you visit the Site, we (and our service providers) may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Cookie and usage data via analytics tools (e.g., Google Analytics)

c) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Understand how visitors use the Site
• Improve Site performance and content
• Remember basic preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect some Site functionality.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and appointment requests
• Send newsletters or updates you've opted into
• Improve and maintain the Site
• Understand visitor trends through analytics
• Comply with legal obligations
• Communicate with you about our services

We do not sell your personal information to third parties.

3. How We Share Information

• Service providers who help us operate the Site (e.g., web hosting, email/newsletter platforms, analytics providers), who are contractually obligated to protect your data and use it only for the services they provide us.
• Legal or regulatory authorities, if required by law, subpoena, or to protect our legal rights.
• Business transfers, if UnitedRCC is involved in a merger, acquisition, or sale of assets - your information may be transferred as part of that transaction.

We do not share health-related information you provide except as permitted under applicable healthcare privacy laws (such as HIPAA) or with your consent.

4. SMS / Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes all SMS opt-in data and consent. We may share this information with subcontractors who provide support services on our behalf (such as our SMS/appointment reminder platform), solely to deliver the messaging service to you - never for their own marketing purposes or resale.

• Message frequency varies depending on your appointments and communications with our office.
• Message and data rates may apply, based on your mobile carrier plan.
• To opt out of text messages at any time, reply STOP to any message you receive from us. You may also contact us directly using the information in Section 10.
• For help, reply HELP to any message, or contact us using the information in Section 10.

Your consent to receive SMS messages is not shared with, sold to, or used by any third party for marketing purposes under any circumstance.

5. Newsletter Communications

If you sign up for our newsletter, we will use your email address to send updates, promotions, or health/wellness content. You may unsubscribe at any time using the link in any email or by contacting us directly (see Section 10).

6. Data Retention

We retain contact form submissions and newsletter subscriber information for as long as reasonably necessary to fulfill the purposes described in this policy, or as required by law. Patient health records are retained according to applicable state recordkeeping requirements for chiropractic/healthcare providers.

7. Your Privacy Rights

Depending on your state of residence, you may have rights to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal/recordkeeping exceptions)
• Opt out of marketing communications

To exercise these rights, contact us using the information in Section 10. We may need to verify your identity before fulfilling certain requests.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us information, please contact us so we can remove it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information collected through the Site. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: info@unitedrcc.com
Phone: 832.459.3675

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.